==inizio objective==
The medical care manager maintains the integration with social health services and with other professionals, takes into account the cost-quality ratio required by the system and offers the patient the most favorable solutions for his clinical care condition. We have applied these concepts to the activity of the Assistance and Services Center (CAS), a structure to which all patients with first diagnosis of cancer refer to as indicated by the Oncology Network of Piedmont and Valle d’Aosta. The activity of the medical care manager is flanked by the nursing case manager who is the one who manages the case. His role is to improve effectiveness and efficiency of health care, according to coordination of resources. Our goal is not only to guarantee to oncologic patient a linear path and to solve quickly his health problems but also to create an institutionalized figure to which the patient can always refer to.(1,2,3)
==fine objective==
==inizio methodsresults==
At the CAS the patient with first diagnosis of cancer is welcomed by the case manager who collects anamnestic information concerning physical-psychological and social condition. Then the patient is entrusted to the care manager: according to clinical data and type of cancer the care manager sets the diagnostic path based on guidelines used in our reality (AIOM 2017 guidelines integrated by EAU guidelines). The case manager programs examinations using preferential courses dedicated to CAS patients. The outcomes are collected and presented again to the care manager and then to the Interdisciplinary Care Group (GIC); during GIC there is collegial and multidisciplinary evaluation with the participation of urologists, oncologists, radiotherapists and, if necessary, specialists in palliative care or other specialists for the most appropriate therapeutic path. The results are then communicated by the care manager to the patient; if surgical intervention is indicated, the care manager organizes the pre hospitalization and the insertion in operative note according to waiting times and to specific indicators of the Oncology Network. CAS case manager interfaces with case manager of the department delivering the nursing card so that the data already collected can be used during care activity in the hospitalization and returned back at the end of the hospitalization itself. Care manager follows the patient during hospitalization, if possible participates in surgical intervention, follows the course plans, delivers the histological examination after GIC discussion, communicates to the patient the planned follow-up, plans the next Uro-Oncological check. During first access to CAS, the patient is provided with a mobile phone number to contact the care manager from Monday to Friday between 8 and 17. On holidays and during times not indicated, if necessary, the patient can contact the available urologist. (4,5,6,7)
==fine methodsresults==
==inizio results==
In period 1/9/2016 – 30/11/2017 were assessed at the two urological CAS of ASL CN 1 (SS. Annunziata Hospital of Savigliano and Regina Montis Regalis Hospital of Mondovì) 221 Patients divided as follows:
Cancer location Age range Men Women
Prostate 51-85 101 ————-
Testis 18-27 10 ————-
Kidney 45-85 30 9
Urothelium 42-93 59 12
Totali 18-85 200 21
To be noted: one case of single ureteral neoplasm, one case of association between prostatic and renal cancer and one case of bilateral synchronous renal cancer.
==fine results==
==inizio discussions==
Care and case managers must investigate multiple aspects of patient involved in the diagnostic and therapeutic process. It must not be a subjective judgment, but must provide objective information based on: careful observation, medical history and physical examination, interviews with the family (if accepted by patients), involving psycho-oncologist and social assistant if needed and activating “protection of fragile families” path if necessary. This is the moment in which a “therapeutic alliance” is created between the patient and the family, bringing into play the human factor that allows to create a path of care by rationalizing sequences and resources. During the interview it is very important to find a point of conjunction between the two parties. Sometimes the disease totally changes life of the patient and life of the people around him. Care and the case manager must help to redesign the patient’s future in a concrete way. The planning of interventions represents the central function of these figures, through the rationalization of measures and the forecast of future needs in relation to the and evolution of the care process, avoiding waste. Wastes are considered: increase in days of hospitalization, repetition of examinations, double or triple steps in different surgeries. Finally of fundamental importance: the moment of hospital discharge with therapeutic education about management of therapies when necessary; the monitoring to check that the planned interventions have been effective for the achievement of the objective, the evaluation that allows (at the end of the diagnostic-therapeutic-assistance path) to verify the correspondence between the expected objectives and the achieved results.(8,9,10)
==fine discussions==
==inizio conclusion==
A fundamental and inspiring moment of the described activity is the indications of the Oncology Network of Piedmont and Valle d’Aosta. In particular the network was born as an organizational model and is not a rigid bureaucratic instrument of uniformity. It is the opportunity to do a different type of oncology: the Net teaches us to work together, to do better and better and not to treat an illness but to take care of a sick person, accompanying patient not only in a diagnostic and therapeutic path, but also in a course of psychological, social and assistance support. The existence of the Network improves daily experience of people that manage the care and people that face the care itself. The operators are proud to be part of the Network because of its “values” and because of inspiring principles of our activity: a reference asset for our identity and for the citizens who approach it. The “Compass of Values” of the Oncology Network of Piedmont and Valle d’Aosta is a cultural reference model for operators to align behaviors, organizational models and operational procedures. Finally, it declines all the individual values that inspire the Net in behaviors that concretize them and in responsibilities that guarantee them.
==fine conclusion==
==inizio reference==
1) L’infermiere Case Manager . Chiari P., Santullo A., McGraw-Hill, seconda edizione, Milano 2011;
2) L’infermieristica basata su prove di efficacia. Chiari P.,. Mosci D, Naldi E., McGraw-Hill, Milano, 2006;
3) Giornale Italiano di Case Management. Bascelli E. volume 1, numero 1, settembre 2012;
4) Case management quale modalità organizzativa per la presa in carico e l’integrazione professionale: revisione della letteratura. Stuani N., Signorotti L. (2008), Tempo di Nursing, 52: pp. 13-24;
5) Case management philosophy. The case management knowledge. Bascelli E. (2012), AICM Journal in pillole.
6) Case management quale modalità organizzativa per la presa in carico e l’integrazione professionale.Bevilacqua P., Pasotti E. A. (2008), Tempo di Nursing, 52: pp. 13-24;
7) Dal case manager al care manager . De Rossi V. XV° congresso Nazionale FADOI Bologna 2010
8) Da “care” a “case” manager,Aboutpharma Online 15 febbraio 2015
9) Ecco il care manager, l’angelo custode della salute. Quotidiano sanità.it 19 dicembre 2017
10) La prassi del case management infermieristico in Emilia-Romagna: Berti L., Infermiere Case manager – Ausl di Piacenza Rivista L’Infermiere N°2 – 2013
==fine reference==